Technical Support Analyst

The Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints.

Main Responsibilities:

• Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions;
• Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams
• Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions;
• Monitor product quality indicators in the field, identifying possible problems or deviations
• Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs;
• Prepare presentations, organize, consolidate and synthesize information using Excel, Power Point
• Good communication in written and spoken English

Requirements:

• Graduated in Engineering, IT or related fields
• Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS)
• Ability to communicate effectively, especially in challenging situations facing customers
• Advanced knowledge of Microsoft Office, mainly Excel and Power Point
• Advanced English level

This role will be supporting from out offices at Indaiatuba.