Technical Support Analyst

  • Período Integral
  • Indaiatuba

Lenovo

The Support Technical Analyst is responsible for technical support to customers and service providers, identifying possible quality and/or product performance problems in the field and monitoring the progress of related complaints.

Main Responsibilities:

  • Provide first-level PC hardware technical support to customers and service partners, in cases escalated due to technical/quality problems, collecting information and proposing solutions;
  • Carry out technical visits to customers according to the needs and requests of other Services and Engineering teams
  • Escalate quality cases to local and global engineering teams according to need, providing the necessary information and samples, and monitor and implement proposed solutions;
  • Monitor product quality indicators in the field, identifying possible problems or deviations
  • Publicize and monitor the implementation of technical training with partners in order to ensure the training of those responsible for repairs;
  • Prepare presentations, organize, consolidate and synthesize information using Excel, Power Point
  • Good communication in written and spoken English

Requirements:

  • Graduated in Engineering, IT or related fields
  • Strong knowledge of PC hardware and software (BIOS, drivers, firmware, OS)
  • Ability to communicate effectively, especially in challenging situations facing customers
  • Advanced knowledge of Microsoft Office, mainly Excel and Power Point
  • Advanced English level

This role will be supporting from out offices at Indaiatuba.

Para se candidatar a esta vaga visite jobs.lenovo.com.

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