Digital Account Manager – São Paulo

Founded in 2010 as a local consultancy, this agency has developed into a renowned firm with a team serving the USA and beyond. They help established businesses increase website traffic and convert customers through strategic PPC, SEO, and social media campaigns. Their mission is to craft highly personalized marketing strategies to drive top-line growth for clients. The agency fosters a vibrant culture marked by collaboration, open communication, and active engagement in both business and personal development.

Now, they are looking for a dedicated Account Manager to join their team. Read on to find out more!

What You’re Getting Yourself Into

As an Account Manager, you will play a pivotal role in retaining clients and ensuring their goals are met. You’ll focus on building long-term partnerships with key business executives and stakeholders, listening closely to their objectives and making them happen. Serving as the main point of contact for your portfolio of clients, you will communicate updates through email first, video meetings second, and then occasionally phone calls, ensuring all marketing projects and advertising campaigns are on track.

This is a fully remote contractor role of 20 hours per week. Working hours cover the CST timezone.

What’s In It For You

• A fully remote position and team, to be able to work from the comfort of your own home
• Flexible working hours to be able to work together with your team and balance autonomous work
• Growth opportunities that will allow you to develop your skills and go towards a path that interests you

How You Will Spend Your Time

• Drive client success by cultivating strong partnerships and delivering on client goals, fostering long-term relationships with key stakeholders.
• Serve as the primary point of contact for assigned clients, ensuring proactive communication through daily email communication, weekly updates, and monthly strategic discussions.
• Lead Kickoff, Status, and Strategy meetings, guiding discussions to align client objectives with team capabilities and ensuring clarity and direction.
• Manage project timelines and deliverables, overseeing seamless execution and alignment with client expectations to achieve project milestones on time and within budget.
• Collaborate with cross-functional teams to facilitate communication and ensure client needs are met, connecting the dots between multiple departments to support the implementation of strategies across digital marketing channels.
• Implement and manage project roadmaps, coordinating tasks and project management efforts to drive client goals and enhance digital presence.
• Proactively identify opportunities for account growth, driving contract renewals, and exploring upsell/cross-sell opportunities in collaboration with the sales team.
• Ensure internal quality assurance of all project deliverables, maintaining high standards of service and exceeding client expectations.

Who You Are

• You have a minimum of 3 years of experience in digital marketing with a strong emphasis on account management or client-facing roles.
• You have previous experience with Google Analytics, including client reporting, data analysis, and identifying data-driven opportunities.
• You have experience within an agency setting, understanding the dynamics of client-agency relationships and project management in a fast-paced environment.
• You are skilled in delivering compelling presentations and demonstrating value to clients, establishing yourself as a trusted digital advisor.
• You have highly efficient time management and project management skills, ensuring projects are delivered on time and within budget.
• You have a proven track record of driving client growth and success, achieving measurable results through strategic digital marketing initiatives.
• You possess excellent written and verbal communication skills, and are adept at conveying complex ideas clearly and persuasively.
• You are a problem solver, adaptable to changing situations and capable of meeting deadlines under pressure.
• You have prior experience in remote work, demonstrating the ability to thrive in a virtual work environment.